I find that "Funky Winkerbean" and the related "Crankshaft", comic strips that run in the Washington Times, tend to have some pretty good commentary about "Main Street" and customer service type issues.
No local newspaper runs "Lucky Cow," a comic strip set in the workplace of a fast food restaurant (the Washington Post considered it but chose not to, instead they have "Pearls before Swine" which is hit or miss, but distributed by the Washington Post Writers Group) but I like it.
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