-- Councilwoman Sharon Wolcott, City of Surprise, Arizona
It turns out that there is an instrument called the National Citizens Survey, developed in association with the International City/County Management Association, that communities can use to measure citizen perception of the quality of life within their communities, conducting a needs assessment. And they can compare the results to other communities.
The Arizona Republic has a story "Survey: Surprise residents want better transit, more retail" on the results in Surprise.
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