Transit safety and security: Broken Windows theory and reality | and the state of transit safety today

Liverpool Echo photo.

When I was in Liverpool in June of 2018, I was really surprised at how many security personnel were present at the Downtown transit stations, at the entrances and on the platforms, all wearing bright yellow vests, because the system seemed pretty safe, that safety wasn't an issue.  

-- MerseyTravel TravelSafe Partnership

MerseyTravel also has a teen "officer" program and an adopt a station program.  One adopter was 12 years old when he started ("Merseyside railway station adopter is just 12 years old," RailAdvent)

Same with one of the main Metro stations in Los Angeles when I rode that system a few years ago. Lots of police but at the time, they seemed unnecessary.

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing ("Broken Windows: The police and neighborhood safety," Atlantic Magazine) which posits that visible disorder in communities--broken windows on empty buildings, abandoned buildings and cars, litter etc.--left unaddressed communicates that it's okay to commit crime.  Addressing this is both a police issue and a community investment issue.  

He didn't ever come across the theory of social urbanism, but that's a good approach to implementation of the ideas of community investment ("Social urbanism and equity planning as a way to address crime, violence, and persistent poverty: (not in) DC," 2021) also different ways of serving the community ("Los Angeles police department "Community Safety Partnership," 2014).

In his second autobiography, The Profession: A Memoir of Policing in America, Bratton discusses interviewing for the New York Transit police chief job (which was the stepping stone to commissioner).  He was taken on a tour of the subway system by David Gunn, the president.  

Gunn showed him the disorder in the stations, and said "we can fix the trains and improve service but if this is the way people come into and enter the system, they'll never come back and ride the trains" (paraphrase).

Famously, this environment was addressed by Gunn and Bratton and the subway system was revitalized ("Bill Bratton Explains His Ideas of Good Policing," New York Times).  From the review:

Bratton took over the city’s transit police in 1990, at a time when the transit system was at a low point. Crime was rampant on the subways; the cars were covered with graffiti; riders were sneaking through turnstiles. Bratton implemented a strategy of “quality of life” policing, derived in large part from the “broken windows” theory advanced by the social scientists George Kelling and James Q. Wilson. Controlling minor offenses, they argued, restored a sense of security, and identified petty criminals likely to graduate to more serious crimes. The strategy seemed to work better than even Bratton could have predicted. In less than two years, robberies on the transit network were down 40 percent and crime as a whole was down 22 percent. It was such a striking — and unexpected — success that when the job of New York police commissioner opened up in 1994, when Bratton was back in Boston, there really was no other logical choice for it.

But thinking about this later, I think Bratton's policing approach on NYC Transit is the only example of actual implementation of a Broken Windows approach of investment in the facilities and service improvements--which are the facilities that present the potential for disorder in a transit system--and enhanced policing in the stations.

When Bratton became police commissioner they didn't do Broken Windows, they did "Data Oriented Policing" now he calls this Precision Policing, focused on addressing crime and the use of police time based on geodemographic analysis of crime data within precincts.

Later he was fired because Mayor Guiliani didn't like how much attention that Bratton got by the press and public, and the policing strategy changed from data based to what is called Zero Tolerance Policing, which could be pretty oppressive and didn't engage the community.  As crime dropped and police needed things to do, this was implemented in communities of color as "stop and frisk" which was later found unconstitutional.

Other police departments implemented forms of data based policing but mostly zero tolerance.  The alternative approaches community policing or problem-oriented policing--a mix of Broken Windows and precision policing--were pretty much ignored.

The state of transit safety today.  The media is full of reports of serious safety problems on transit networks--murders, assaults, and other terrible crimes.  Drug use--a few days ago BART had three overdose deaths on the system in one day.  And other problems like homelessness, panhandling, mental health issues, etc.

Crime increased during covid, although it is trending down.  But commensurate with the decline in transit use--the big systems have about 50% of the ridership they had pre-covid--there are fewer "eyes on the street" and a lot more problems reducing the likelihood of people returning to transit.

This was accentuated by the pre-covid social justice movement which led to some cities like DC and NYC decriminalizing fare evasion.

At the time many transit advocates including myself were opposed, because of the sense that it would denigrate a sense of responsibility towards the public good of transit.  Plus the findings during Bratton's time that fare beaters often committed other crimes on the system.

I read a lot of posts and comments on social media about transit system safety, and online media ("Metro gets earful from callers about safety, service, homeless on buses, trains," "Metro riders speak out about crime, drug use and homeless on transit system," "Survey says: Fewer females ride LA Metro buses and trains, many citing safety and harassment," Los Angeles Daily News).  

OAKLAND, CALIFORNIA – JANUARY 31: BART Crisis Intervention Specialists Ontreal Wiltz, left, and Morey Deundra Moore, center, talk with a man at the Fruitvale Station on Tuesday, Jan. 31, 2023, in Oakland, Calif. The BART transit agency is venturing into the area of homeless services to deal with an ever worsening homelessness crisis on trains, and in stations. (Aric Crabb/Bay Area News Group)

Some systems have responded with ambassadors as opposed to more police, which are more costly ("LA Metro’s ‘Transit Ambassadors’ offer alternative to armed officers," Los Angeles Daily News).  Many systems are adding fare-focused ambassadors ("Sound Transit fare ambassadors are checking if you paid, but nicely," Seattle Times).

Most systems have personnel devoted to address homeless issues, including social workers.  BART recently hired a couple dozen more people to work on this ("A transit agency is taking on the Bay Area homelessness crisis," San Jose Mercury News), transit ambassadors and crisis intervention specialists.

Safety on transit definitely is top of mind for many potential riders, especially those people predisposed against mass transit--hence the rise of ride hailing (Uber, Lyft) which on a per trip basis is much more expensive, but more convenient as it usually is a point to point trip.

Hardening fare turnstiles.  In response to the decriminalization, severe loss of revenue, and crime on the system, major subway systems like NYC and DC are installing new types of fare gates which make turnstile jumping more difficult.

St. Louis is enclosing its light rail stations making them controlled access to rebuild confidence in the system.  Light rail systems are known for mostly having open platforms.  Unlike subway stations, where you have to pay before you can enter, on light rail it's more the honor system, with open access.

The Minneapolis Star-Tribune published a series on how to improve public safety on the light rail network in Greater Minneapolis:

-- "Systemic insecurity: Saving Twin Cities light rail"
-- "The safety-first effort in St. Louis: 'We had a problem to solve'"
-- "Light rail in the Twin Cities: We have a problem to solve"
-- "Eight recommendations for Twin Cities light rail"

In response the St. Louis Metrolink system commissioned a Metro Security Assessment and Strategy study.  The final report listed 99 improvement recommendations, in four categories: technology improvements; security staffing; procedures and training; and fare enforcement.  Right now more safety personnel visible on trains and other changes have been implemented, and they are implementing creating restricted access platforms

From the St. Louis article (paragraphs reordered):

... Every aspect of operations was reexamined with an eye toward keeping passengers safe. Then, because Roach felt more was needed to rebuild trust in the system, he resurrected an earlier proposal to physically secure the platforms. By spring 2024, the first four stations should be complete.

--- Metro St. Louis Secure Platform Program 

The light-rail system in the St. Louis area is second only to that in the Twin Cities area as the largest in the Midwest, with two lines and 38 stations that span two states. Like the Twin Cities, St. Louis also faced issues with rising crime and declining ridership that predated the pandemic. 

After a series of violent crimes, leaders here took decisive action starting in 2018. They zeroed in on one element above all else: rider safety. The overhaul that followed changed the city's entire approach, with a single-minded, unapologetic, safety-first mindset that has resulted in a far more visible security presence, from police and other staff on trains to better use of technology. 

The final phase is in progress now: a potentially groundbreaking conversion from the open "honor" system, like the one used in the Twin Cities, to one in which gates and fences ensure that only paid passengers have access to platforms and trains. The $52 million project includes a rarity in transit: a public/private partnership in which major downtown corporations are putting up $10 million to help fund the conversion.

... Roach touched on a point that should resonate with Minnesotans. "As we looked through the arc of what we needed to accomplish, it was confidence in the system," he said. "This is a publicly supported system, so I need folks even out in the suburbs, who may not ever take light rail, to still understand it has value. Like any Midwestern community, they want to know that it's fair and that it's safe. We decided if we could make a bold step like [secured platforms], we could really change the reality and perception of this system." The system, he said, is one in which "the public has invested millions. And they were asking us to rethink public safety."

The Star-Tribune recommends that Minneapolis go to a restricted access system for the light rail system.  According to surveys, Minneapolis Metro residents want improvements in public safety and fare enforcement.  And Minneapolis Metro has installed thousands of cameras in facilities and on trains, has a homeless intervention program, and transit ambassadors to add more eyes on the street in the system.

From "Eight recommendations for Twin Cities light rail":

• Adopt a single-minded focus on passenger safety
• Reject a piecemeal approach to safety issues
• Enclose stations as both a symbol and a strategy
• Rely on professionals to bolster security
• Step up fare compliance efforts
• Take a different approach to homelessness
• Adopt and publicize a new code of conduct that clearly and concisely spells out passenger behavior standards and consequences for violators
• Provide the public with a better online dashboard.

That's a pretty good agenda, basically it's a "Fixing Broken Windows" approach.  Also see "Criminology and the Fundamental Attribution Error," a speech by Ronald Clarke on the acceptance of the Stockholm Prize in Criminology (2015).

One that WMATA ought to pay attention to as well.

Other options.  Maybe not every station needs to be access controlled.  Thinking about it, I'd create a typology of stations based on crime statistics.  Maybe every station doesn't need restricted access, but certain stations, especially in the center city, do.

A tent city in front of Washington's Union Station last year before the National Park Service cleared the homeless encampment. (Michael S. Williamson/The Washington Post)

Addressing homelessness.  And the Post has an interesting article about how Amtrak at DC's Union Station has contracted with nonprofit organizations to work with homeless in the station catchment area on moving to permanent housing, getting necessary services, etc. ("Can we solve homelessness? A program at Union Station is a huge step").  

Note that I used to think this kind of program was innovative, but now I think of it as an indicator of system failure in terms of addressing the homelessness issue.  When libraries, parks, and transit systems are spending millions of dollars addressing the ramifications of homelessness on their facilities, it demonstrates an offloading of the problem to other agencies.

Conclusion.  For public agencies that are customer facing every moment they operate, perhaps transit systems are the most likely to execute true Broken Windows policing strategies.  When implemented such approaches see results.  Which ought to be a lesson to police departments and elected officials deal with policing and problems and disorder in their communities.