Rebuilding Place in the Urban Space

"A community’s physical form, rather than its land uses, is its most intrinsic and enduring characteristic." [Katz, EPA] This blog focuses on place and placemaking and all that makes it work--historic preservation, urban design, transportation, asset-based community development, arts & cultural development, commercial district revitalization, tourism & destination development, and quality of life advocacy--along with doses of civic engagement and good governance watchdogging.

Tuesday, June 21, 2011

Putting digital phone apps in perspective: NYC 311 service

According to the writeup of the award-winning 311 nonemergency calling number for New York City in the June issue of Government Technology (page 44 of the digital edition), in June 2010, after more than 2 years in service, over 100 million telephone calls were received.

A digital phone application was released in 2009, about 13,000 downloads of the application have occurred.

Blondie -- Hanging on the Telephone

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