Putting digital phone apps in perspective: NYC 311 service

According to the writeup of the award-winning 311 nonemergency calling number for New York City in the June issue of Government Technology (page 44 of the digital edition), in June 2010, after more than 2 years in service, over 100 million telephone calls were received.

A digital phone application was released in 2009, about 13,000 downloads of the application have occurred.

Blondie -- Hanging on the Telephone