Rare instances of digital applications empowering employees and consumers
1. A firm has automated the cumbersome process of filing arbitration claims.
The normal processes are set up to favor corporations, but through digital applications, large numbers of claims can be organized, making the power of the whole much more significant compared to an individual claimant vis a vis the corporation ("New Tactic In Arbitration: Raise Volume," New York Times).
Fair Shake is a firm specializing in consumer arbitration matters.
2. JustFix.NYC is an app created by a tenant advocacy organization, which automates the process of filing a tenant's repair complaint ("This app allows New York tenants to sue their landlord for emergency repairs," CNN), in situations where the tenant has a statutory right for state of good repair and the property owner is failing to perform such repairs.
Of course, property managers have plenty of enterprise-scaled applications at their call, including programs that automate eviction filings.