Rebuilding Place in the Urban Space

"A community’s physical form, rather than its land uses, is its most intrinsic and enduring characteristic." [Katz, EPA] This blog focuses on place and placemaking and all that makes it work--historic preservation, urban design, transportation, asset-based community development, arts & cultural development, commercial district revitalization, tourism & destination development, and quality of life advocacy--along with doses of civic engagement and good governance watchdogging.

Wednesday, February 28, 2007

Why the future of urban retail isn't chains (reprinted from July 2005)

From Business Week, "The New Science of Siting Stores: Thanks to complex mapping and demographic tools, retailers can now find the perfect location in a fraction of the time it used to take"

"It used to be that when IHOP wanted to open a new restaurant, the chain would hire a real estate agent to drive around and collect information on potential neighborhoods. The agent would see if a lot of single-family houses were nearby, how many other restaurants were located there, the presence of a large mall or retailer, and would also gauge traffic patterns. The entire process would take several weeks.

Nowadays, the resulting reams of data that just 15 years ago would have taken a week to analyze even on a supercomputer take only a few seconds to crunch on modern equipment. The growth of the Internet has had a big effect as well: Retail execs can sit in their offices and run data on potential store locations with Web-based software. With today's technology, "retailers identify their sites much quicker, so they can grow quicker and make fewer mistakes," says Adam Epstein, president of Site Analytics, a New York tech outfit that has provided analysis for restaurants and stores such as Chili's, Cosi, and Ben & Jerry's. (...)

IHOPIs Brentwood ready for an IHOP?

A CHOICE SPOT. At IHOP, it isn't just about saving time. The chain uses the technology to measure population density and how many homes around a potential location are occupied by families, the restaurant chain's primary customer base on weekends. It also analyzes the demographic makeup and the presence of malls and Home Depots, since IHOPs usually benefit from hungry customers who might emerge after shopping several hours.

It also sorts out the types of workplaces located around the area. For instance, industrial and manufacturing sites don't generate as many customers as does an office or a hospital. "The most ideal location would be a free-standing restaurant sitting on the corner of a well-lighted intersection which has four or more lanes, great curb access, and sitting right in front of a shopping center that doesn't have a restaurant," says IHOP's Rick Celio, vice-president for franchise and development at the 1,100 restaurant chain.

With today's software, Celio doesn't have to drive around the country to pick the perfect spot anymore.
Maybe I am wrong, and the aggressive suburbanizing of the urban fabric is the way to go to attract chain restaurants and other retail... Read the entire article, and then you'll have a much better idea about the process of attracting retail businesses to traditional commercial districts--downtown or in the neighborhoods. It's difficult, which is why I keep suggesting that we focus on the development of independent businesses.

It's also difficult to get suburban-oriented chains to think about urban-appropriate designs rather than the suburban formats that they are comfortable with. Giant Supermarket at Brentwood (at 9th and O Streets), and in Tivoli Square is a case in point.
Giant Supermarket, Tivoli Square, Washington, DC
Is this Giant at Tivoli Square, or somewhere on Rockville Pike?

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