The value of process in politics and governance

From "Reformer in Power" about Joe Hackney, the Speaker of the House in the State of North Carolina, from Governing Magazine:

Hackney's belief in process may be the most striking thing about his leadership. He cares just as much about how a bill progresses as what it eventually contains. "The thing that I think distinguishes him as a member of the General Assembly and as a politician," says Representative Deborah Ross, "is that he understands that the process and the institution are more important than some short-term solution or political strategy. There are people who are impatient and are results-oriented who get frustrated. But the fact of the matter is that if you only care about the result and you don't care about the process, the process gets corrupted."