Chicago Transit Authority begins issuing monthly report card

Photo by Steve Pinkus.

From "CTA's report card mediocre but improving," in the Chicago Tribune:

The performance metrics, some of which have been tracked for years but until now not publicly disclosed on a routine basis, are intended to monitor the transit agency's performance in six major areas: ridership numbers and providing on-time, clean, safe, efficient and courteous service.

The CTA website offers a more detailed description of the areas covered:

Reports will measure CTA’s performance in its six core areas of service and across more than 25 categories, including:

• Ridership: rail and bus ridership – monthly, year-to-date and percentage change over prior year.
• On-Time: percentage of slow zones; percentage of bus bunching intervals; number of rail delays of 10-minutes or more.
• Efficient: miles between reported rail and bus vehicle defects; average daily percentage of bus unavailability.
• Safe: major and non-major security related incidents per 100,000 miles for bus and rail.
• Clean: average days between completed bus and rail detail-cleans; percentage of uptime for bus and rail washers.
• Courteous: percentage of elevator and escalator up-time; CTA customer service hotline average wait-time.

Here's the permanent Performance Metrics CTA webpage.