Richard's Rules for Restaurant (Food) Based Revitalization, Salt Lake City and DC's Chinatown
Suzanne and I had a spirited conversation about this in November, sparked by the failure of another SLC restaurant, which opened about 18 months ago. I wish we were recording it, because we were saying lots of great stuff.
The fact is Salt Lake City is a small place, population less than 215,000, and even with tourism and business meetings, especially given post-covid Work from Home, the Downtown is dead comparatively speaking,
Funnily, people talk about the city's current growth and believe it can support a lot more retail while the fact is, each new resident supports less than 7.5 s.f. of retail (it's less than that because of the impact of e-commerce). So 1,000 new residents support only 7,500 s.f. of retail.
That's not very much.
And complaints about being under-amenitized on the West Side center around a conspiracy against POC but because of lack of population and commercial centers, and historical developments--the west side population was close to downtown anyway, which was the regional business and retail center before sprawl.
Even before covid, the blocks are huge and the downtown business population was small so it didn't matter either.
Regardless, there and throughout the city in other retail categories, like groceries, the city is way overstored. E.g., we have more than 20 supermarkets within 5 miles or so of where we live, six within 2 miles alone! Way more than in DC.
At the same time, post-covid inflation effects on food prices have led to a rapid escalation of restaurant meal prices, further reducing demand.
But restaurants keep opening, and supermarkets rarely shutter. Plus there are tons of ethnic markets.
This takes us back to my writings on restaurant based revitalization:
-- "Richard's Rules for Restaurant Based Revitalization in the face of a pandemic," 2020
-- "Richard's Rules for Restaurant-Driven Revitalization (updated)," 2005, is the basic piece, with five rules (below) and a list of elements denoting quality restaurants
-- "Revisiting Richard's Rules for Restaurant-Based Revitalization," 2010
-- "Updating Richard's Rules for Restaurant-Driven Revitalization," 2013
-- "DC restaurants, location and equilibrium," 2014
-- "Ice cream shops as commercial district activation devices," 2018
and food-related commercial district revitalization:
-- "An update to Richard's Rules for Restaurant-Based Revitalization on the failure of wine bar restaurants in DC and Baltimore," 2018
-- "Destination restaurants as a call for revisiting "Richard's Rules for Restaurant-Based Revitalization"," 2017
The basics:
-- you need a lot of customers to support a restaurant, and SLC is already overstored. Those customers need to patronize the restaurant multiple times per week
-- high restaurant meal prices don't help.
-- Utah has a pretty bland palate (thank you Mormons), so savory concepts don't have the same opportunity to succeed that people think.
-- Being a hot chef isn't enough. Being part of a restaurant group isn't enough ("Joe Englert, DC nightlife impresario, dies | Lessons about nightlife-based revitalization,"2020). Standing on past laurels isn't enough.
-- Passion isn't enough. Wanting "to give back to the community" isn't enough. You have to do retail trade analysis ("Revisiting older writings on the success of independent retail and neighborhood commercial districts,") and figure out if the market is there for your concept.
-- Seemingly seeing "holes" in the market ("How to spot a gap in the market," British Business Bank) leads people to open concepts new to the area. Sometimes, the holes are there for a reason ("By the Bucket: Hot Spaghetti to Go closes in Sugar House," Salt Lake Tribune).
-- Private equity buys chainlets with the aim to grow them, and frequently dumb down the food in the process
-- Private equity holds chains that probably would die if they didn't get financial life support from PE
- Food halls are about monetizing space by desperate properties who aren't so attuned to the needs of small vendors, especially wrt rents
-- Work from Home/Return to Office. Most central business districts have half the daily employee visits that they did before covid.
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So this has entry has been about Salt Lake. But it pertains to just about everywhere. DC's Chinatown has few Asian residents anymore--less than 500, so there are few Asian focused businesses. That includes supermarkets/markets.
When I moved to DC in 1987, there was a small Chinese supermarket in Chinatown. It was an okay size and in a pretty good location roughly at the intersection of 7th and H Streets NW and across from the Gallery Place Metrorail Station.
It had a decent run, but it closed in 2005 ("Wah Luck House maintains culture in dying D.C. Chinatown," Washington Post, 2011). There is Da Tsin Trading Company, but it mostly focuses on canned goods, which make up less than 10% of the store inventory. I sure never got into the habit of shopping there.
If I remember correctly, the three story white building to the right is
where Da Hua Market was located, around 624 H Street NW.
So I think Kevin Tsien's move to open an Asian market in Chinatown ("Moon Rabbit chef Kevin Tien plans Asian market in Chinatown," Axios) is likely doomed to failure, especially with the significant decrease in downtown office workers post-covid, not that most ventured out much beyond the trip from transit to office anyway. From the article:
Lofty plans for the still-to-be-named project include:
- A grocery stocked with Asian snacks, noodles, produce and pantry staples.
- Chef-y prepared foods, sauces and ready-to-cook items.
- A front-facing food stall that doubles as a mentorship space, inspired by the James Beard Foundation's NYC food hall.
- A "semi-hidden" rear tasting room with a handful of seats, like at Brooklyn Fare.
- An Asian bakery and cafe run by fellow James Beard finalist Susan Bae, Moon Rabbit's pastry chef.
Sounds like a cool, multifaceted concept to me, but it's not just about me. You need thousands of customers per week to make the place work. OTOH, Tsien does know what he's doing. But as many concepts as he runs today, he's closed an equal amount. DC doesn't have a real Chinatown any more, but a dying one.
Note that while people blame the Capital One Arena, built in 1997, for the decline of Chinatown, it started long ago, especially with the construction of a DC Convention Center in the early 1980s, and at the time, cheaper housing and more safety in the 'burbs, where the Vietnamese settled after the fall of Vietnam, first in Arlington, then further out.
Not to mention, it's typical of residential neighborhoods located next to growing central business districts to be absorbed and reproduced as part of a city's development.
Jenn Tran (center) leads a discussion on efforts to protect longstanding, Vietnamese-owned businesses at Eden Center (below) in Falls Church, Va. Her group, Viet Place Collective, used strategies developed by UMD researchers to impact the city's development plan. Photo by Eman Mohammed, Maryland TodayThe DC area's Asiantown is in Fairfax County and Falls Church, with strip shopping centers dedicated to Asian businesses. There are over 230,000 Asian residents in Fairfax out of a population of 1.2 million. See:
-- "A New Chapter for the Eden Center?," Arlington Magazine
-- "At the Eden Center, historic businesses stand tall and new ones plant roots, ARLNow
-- "New Tools for Keeping Immigrant-Owned Shops in Place," (University of) Maryland Today
Labels: commercial district revitalization planning, ethnic communities, restaurants, urban design/placemaking, urban revitalization
11 Comments:
https://51st.news/new-eateries-anacostia/
'I see nothing but promise in Ward 8:' Restaurant owners bring new eateries to Anacostia
https://www-ft-com.ezp-prod1.hul.harvard.edu/content/d03d7de9-9b79-4c87-91f7-faab9ba3a245
As South Korean investment grows, so do ‘Koreatowns’
Companies such as Samsung, Hyundai and LG have helped bring Korean culture to unexpected corners of the US
12/10/24
Makes the point that Korean-focused retail and community (like churches) amenities pop up to support employees of Korean firms in the US.
https://www.supermarketnews.com/consumer-trends/restaurant-spending-reaches-new-high-compared-to-grocery-shopping
Restaurant spending reaches new high compared to grocery shopping
New U.S. Census data indicates restaurant market share was 56.4% in October
11/15/24
I just don't think opening a Caribbean/Pan African restaurant at 2000 Pennsylvania Ave. makes sense location wise. Again, vision and desire isn't enough.
https://www.wusa9.com/article/news/local/dc/dmv-natives-dream-on-hold-as-bussdown-dc-closes-its-doors-restaurant-closing-african-food/65-5977ac5f-843f-4fdf-b410-28c7675789fa
DMV native's dream on hold as Bussdown D.C. closes its doors
DMV native Solomon Johnson came back to the District after years of culinary training and experience on the West Coast to fulfill his dream of opening a restaurant.
Now, decades later, the smell of garlic confit and made-from-scratch sofrito permeate his kitchen at Bussdown D.C., where Chef Johnson serves up pan-African soul food. Nothing here comes from a can or a freezer.
"I still stand behind that food philosophy of trying to get as many whole food products to the Black and brown community as possible," he said.
That's the dream Chef Johnson brought to the District when he returned home from California last year, despite some doubters. "I've been told no by people I used to work for," he said, "that this isn't possible, that this isn't something I should pursue."
After opening in June 2023, Chef Johnson made the difficult decision to close his doors at the end of the month. "I'm exhausted," he explained. However, his dream of owning a restaurant in his hometown remains alive. He's calling this a temporary reset.
As the only Black-owned small business at Western Market, he wants to ensure that others like him aren't discouraged by his story. "A lot of my passion for this is really to inspire people who look just like me and have that same vision to follow exactly what they want to do," said Chef Johnson.
That's how he's keeping faith that Bussdown D.C. will be back. "Just a whirlwind of emotions right now," he said. "I'm hopeful."
How Chicago's Black and Latino restaurant owners are persevering amid challenges
Crain's Chicago Business
https://www.chicagobusiness.com/equity/black-latino-restaurant-owners-chicago-challenges
12/17/24
Opening a restaurant is a daunting undertaking for any entrepreneur. Banks generally don’t favor lending for restaurants because of the high failure rate. It’s particularly difficult, however, for Black and Latino owners whose families most often don’t have extra funds to spare. They go to great lengths to land the capital needed to buy a building or rent space, build out the restaurant and acquire equipment. The buildout alone can easily cost $300,000 or more depending on the size and format.
Opening a restaurant is a daunting undertaking for any entrepreneur. Banks generally don’t favor lending for restaurants because of the high failure rate. It’s particularly difficult, however, for Black and Latino owners whose families most often don’t have extra funds to spare. They go to great lengths to land the capital needed to buy a building or rent space, build out the restaurant and acquire equipment. The buildout alone can easily cost $300,000 or more depending on the size and format.
Once a restaurant establishes and proves itself over three years, banks may be more accommodating, experts say. For example, Uncle Remus Saucy Fried Chicken had a track record dating to 1969, but banks wouldn’t provide a loan for a location in Bronzeville, says CEO Charmaine Rickette. She eventually won financing for the $600,000 buildout from the Chicago Community Loan Fund, a nonprofit community development financial institution.
Entrepreneur Taylor Mason launched a crowdfunding campaign to raise capital for the buildout of Taylor’s Tacos in the Little Italy neighborhood, which she owns with partner and wife Maya Mason. Grants from Grubhub and the Chicago Blackhawks Foundation also helped fund the $100,000 buildout, which required electrical upgrades because the system was not up to code in the older building.
Choosing a safe location is paramount, Taylor Mason says. Her catering business started in 2018 at The Hatchery food incubator in Garfield Park. A few years in, the pair started to move into a space in Bridgeport but did not receive a warm reception in the neighborhood, which Mason attributes to the business being Black and lesbian owned.
“You know something is off when people on the street and neighborhood businesses keep inquiring, ‘Where are you from?’ and ‘What’s your business?’” she recalls. They moved out after a drunk driver crashed into the space. The pair settled into its current Taylor Street location last year, which operates primarily as a catering business but is open to the public on Tuesdays.
A friendly and flexible landlord is key for success in a rental, experts say. “What can bring you down to your knees is not having a favorable lease,” says Chicago restaurant consultant Doug Roth, who was a partner in former popular Michigan Avenue restaurants Bistro 110 and Blackhawk Lodge.
Navigating the permit and inspection process is a particularly painful point
Unless the owner's a whiz at drywall and plumbing, the restaurateur depends on a contractor. And some contractors, whether incompetent or inexperienced, don’t know building codes
https://www.chicagobusiness.com/equity/opening-restaurant-austin-was-strategic-decision-opinion
Owning a restaurant in Austin was a strategic decision
12/17/24
Using my savings, I followed my dream of becoming an entrepreneur by self-financing and opening a community restaurant strategically based in Chicago's Austin community. I named it Chef Daddy’s and designed it to be a unique urban eatery that would serve my community nutritious hot food at affordable prices.
Oftentimes, entrepreneurs that look like me have a difficult time seeking and securing financing, but my work as a nurse allowed me to save enough money to start my business. I opened the doors in 2015 and hired exclusively from the Austin community. This decision ensures that my team reflects the community we serve and allows me the possibility to provide opportunities to individuals who may have faced barriers themselves.
By focusing on the Austin community, Chef Daddy’s is committed to serving culturally prepared nutritious foods at affordable costs with meals starting at $6.99. We serve many seniors in the community as well and others who typically may not have, for various reasons, healthy food options. It gives them the ability to choose healthier options rather than fast food.
Our food not only meets but exceeds expectations while creating a welcoming space that makes everyone feel at home. Our focus on quality and genuine connections has been key to building and maintaining trust and a sense of community. Despite the ups and downs, as a restaurant owner, I derive joy from seeing our customers share meals with loved ones. The pride that comes from witnessing my team’s growth allows me to share a piece of the culture with others, making it all worthwhile.
Maintaining customer loyalty is another challenge that requires constant effort and adaptability. We know our customers in Austin appreciate the respect we show for the community and those we serve.
For me, owning a restaurant is more than just cooking food that people like. It allows my staff and me to elevate a culture and show that a successful, independently owned restaurant is possible in Austin.
https://www.chicagobusiness.com/equity/greater-chatman-area-home-300-ethnic-restaurants-opinion
Greater Chatham is the Chicago area's soul food, Caribbean and West African food district
12/17/24
A 2019 "Assessing Chicago’s Small Business Ecosystem" report details that Greater Chatham is one of the jewels in the larger crown of the South Side restaurant entrepreneurial ecosystem, where half of Chicago's South Side businesses were food-related with $284 million in restaurant sales.
GCI kicked off FoodLab Chicago, a food-based business support program, in 2019 and stepped into action by assisting restaurants in creating online presences. Greater Chatham’s enterprises survived and, out of this crisis, GCI created Soul Delivered, an affordable restaurant and catering food-delivery partner.
Only 18% of restaurants know how to appropriately price their plates, according to FoodLab Chicago statistics, so it offers a complete restaurant business curriculum, including plate costing, menu engineering and storytelling.
FoodLab Chicago’s motto is that if every plate is profitable, then that restaurateur will be profitable. FoodLab Chicago has assisted 85 businesses since March 2020. Food entrepreneurs need access to capital to thrive. Twenty-three FoodLab Chicago members have obtained $7.8 million in loans and grants between 2020 and 2023.
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https://nextstreet.com/wp-content/uploads/2022/06/2019-Chicago-SMB-Report-FINAL.pdf
Assessing Chicago's Small Business Ecosystem
https://www.seattletimes.com/life/food-drink/a-favorite-seattle-pop-up-restaurant-will-close-this-week-heres-why
A favorite Seattle pop-up restaurant will close this week — here’s why
12/18/24
Ritter investigated commercial spaces in Seattle, only to find all the options “prohibitively expensive,” he says, so he ended up going the pop-up route. “I really couldn’t figure out how to make an independent restaurant concept work for the rent plus triple net” — a common type of lease in which the tenant pays expenses including maintenance, insurance and real estate taxes. And that was “before even getting into the cost of operating the business itself,” Ritter said.
The cost of living in Seattle was also a deterrent to staying and running a restaurant here, with high-priced housing “a huge consideration.”
“We are buying something nice in a neighborhood we like for a reasonable price” in Philadelphia, Ritter said, “which seems out of reach in Seattle.”
Costs in Seattle have, in fact, skyrocketed since the pandemic. A recent study amalgamated data from the U.S. Census, Zillow, BestPlaces and the Bureau of Labor Statistics related to cost-of-living expenses in the country’s 50 biggest cities. In Seattle, according to the analysis, the total annual cost of living amounts to $89,773, with the average single-family home valued at $955,374 and the median household income at $116,068; in Philly, the total cost of living stands at $42,502 with the average home valued at $220,413 and the median household income at $57,537.
Meanwhile in Seattle, he’s observed chefs and owners “struggling right now to actually get people through the doors, no matter how good the restaurant is.” Ritter’s not at all alone in this. A group of local indie places banded together this fall to create the Independent Seattle Hospitality Alliance, a coalition citing these same concerns.
One factor in empty restaurant seats is surely the tightening of the economic belt for a whole sphere of Seattle diners. Along with rampant inflation, income inequality in Seattle has ballooned since the pandemic: From 2019 to 2023, the average income for the richest 20% of Seattle households increased by 23%, while the lowest-earning 20% saw just a 10% increase. Now, while tech workers’ earnings hit record highs, many others here are increasingly pinched.
3 small Seattle restaurants making big wins, amid industry turmoil
11/9/24
https://www.seattletimes.com/pacific-nw-magazine/nov-10-cover-story/
These three debut Seattle restaurants all come from industry veterans with highly impressive résumés. Investors would have lined up to help. Why not go big? Instead, they all sought different footing by way of smaller footprints. And while less-than-large restaurants are nothing new, they might represent a more sustainable model for the city’s economic uncertainties — while providing dining-out experiences that bigger places can’t match.
Commercial real estate broker Laura Miller — the name on the “for lease” signs in many spaces around Seattle, with a list of prior restaurant clients rife with top spots, including Joule, Mamnoon and Le Pichet — says, “A lot of business owners are just realizing that the costs are through the roof.” For restaurateurs, that’s everything from the price of onions, to equipment repair, to credit-card fees, to takeout containers. Concurrently, restaurants have not seen pre-pandemic crowds return, with many curtailing hours.
And with the New Year, Seattle’s tip credit expires, meaning many restaurants with 500 or fewer employees will go from paying a base minimum wage of $17.25 an hour to $20.76. It’s causing “a tremendous amount of concern in the marketplace right now,” Miller says. “It’s a big deal.” Some local owners agree, saying that the increase in labor costs could decrease profits by as much as half.
In any case, for restaurateurs in increasingly expensive Seattle, a smaller footprint equals not just a savings on rent, but fewer employees to pay. Miller says she sees bigger restaurants — ones that are open for business, not awaiting tenants — sitting empty during business hours. And for those looking to lease, the “more intimate” restaurant spaces are more scarce than larger ones, she says. In Seattle now, according to Miller, prospective owners are “just moving toward, ‘How can we have less employees? And less seats to fill?’ ”
The decision to stay small informs every part of the Off Alley experience, absolutely intentionally, Leichtling explains. A tight crew means everyone’s invested, on the same page with the poetry and the party of the place; you can feel the loyalty, and become a part of it. More prosaically, it also means minimal staff turnover, which saves time spent and money lost on training that larger, less personal places must budget for.
... “I was actually looking for something smaller,” Dulla says. From the get-go, he wanted to keep things tight — he doesn’t begrudge the building’s cramped kitchen, and he’s thankful for an undersized hot-water tank that, for dishwashing purposes, obviates opening hours any longer than the current daily 5 p.m. to 9:30 p.m. It might seem counterintuitive — longer hours, like serving lunch, equals more money — but for Dulla, that means increasing the size of the staff and diluting the intensity of attention. “Having a four or four-and-a-half hour service,” as opposed to longer shifts, he says, “helps you focus more, instead of being drained the entire time.” And, in turn, for familyfriend diners, this adds to a highly-honed, quality experience.
With a small staff, Dulla says, everyone stays busy, and everyone does a little bit of everything — meaning cooks develop an understanding of what’s happening in the dining room, servers know what’s what in the kitchen and the familyfriend organism makes adjustments throughout service as “second nature.” “It’s kind of just streamlining it, actually,” he says. “It’s definitely flow” — a state that wouldn’t be possible with a bigger operation, nor with trying to increase the bandwidth of this one.
,,, Zhu and Tanghe extol the other virtues of staying small-sized, too — lower labor costs, no investors. (“If you have someone that’s a silent partner, are they going to be silent?” Zhu asks.) Zhu works with small suppliers, so she doesn’t have to “hit those big order minimums” for food service companies, and with a close eye on everything, she can minimize food waste. “Everything is super-fresh,” she notes, “and it really helps the bottom line.”
IT DOESN’T SEEM like hyperbole to say that love is another common denominator for these three Seattle restaurants creating experiences that enlarge our lives, while their modest size might help keep them safe. “We’re small enough that we’ll be able to weather some of the storms,” Off Alley’s Leichtling says. “I look at bigger places, and …”
Tanghe of Upwell and Walter’s says compact restaurants can be “more of a rewarding experience … because the owners are there, because the owners are super-invested.” It’s “more than just like a money proposition,” he says. “You’re supporting a local business, supporting local farms and professionals in your community. So I think you feel that connection more.”
At familyfriend, Dulla says, it’s about “anything that helps the bottom line, that also gives us wiggle room to be more creative or figure other things out where we can.” At a bigger restaurant, he says, “It’s almost like cookie cutter,” while smaller “is kind of like changing that mentality of what a restaurant is.
How Seattle’s new minimum wage impacts restaurants, workers and customers
1/19/24
https://www.seattletimes.com/life/food-drink/how-seattles-new-minimum-wage-impacts-restaurants-workers-and-eaters/
Matt Galvin is the co-owner of Pagliacci Pizza, the 45-year-old Western Washington pizza chain with 26 locations, including 16 in Seattle. It is one of the “large employers” in this equation. Pagliacci employs roughly 800 people, 75% of whom are hourly employees. Many of those hourly employees are earning minimum wage, plus tips. When the Jan. 1 wage increase hit, every hourly wage worker saw a $1.28 bump in pay, regardless of their original rate. It cost the company over $1 million.
“That’s something we are thoughtful about and have been planning for how to account for it,” said Galvin. That planning translated to a price increase between $1 and $2 on pies and sides last year. Galvin hopes to keep prices the same for 2024.
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